Payment and shipping

By clicking the Submit button, officially include and send your order, in accordance with the general conditions of the site. You will receive a special call from your phone number to confirm your order. We advise you to enter correct data in order to successfully deliver the desired shipment.

Delivery is made by a courier company, which delivers to an address, office or APS throughout Bulgaria, within 48 to 72 hours of order confirmation.

  • The price of the standard delivery to the address of the recipient (up to 48 hours) is BGN 7 for the whole country.
  • Price for delivery to an office or APS of SPEEDY (up to 3 days) is BGN 6 for the whole country.
  • The price for express delivery is BGN 16 *, takes 3 hours after confirmation of the order by phone and is performed on the territory of Sofia from Monday to Saturday inclusive, from 9:00 to 22:00. Express shipments are delivered only to the exact address of the customer.
    * For express orders in the areas close to Sofia, an additional value can be charged, which you will be informed about when confirming the order. To receive an express shipment, it is necessary to request no later than 17:00 and answer the phone number provided by you.

 

For orders over BGN 100, standard delivery is free.

The ordered goods are sent completely anonymously, in a discreet package. The name SEXWELL does not appear on the shipment, and the description of the goods can be presented as cosmetics and others. Even the courier will not understand what he is delivering, so your discretion is guaranteed.

The value of the courier's order can be paid upon receipt (upon payment), as well as at the moment sent when sending it - with a debit / credit card through the Borika system.

The ordered goods are sent completely anonymously, in a discreet package. The name SEXWELL does not appear in the shipment, and the description of the goods can be presented as cosmetics and others. Even the courier will not know what he is delivering, so your discretion is guaranteed.

You can pay the value of the order upon receipt (cash on delivery), as well as at the time of sending - with a debit / credit card through the Borica system.

When paying for a purchase with an international student card ISIC / ITIC / EYC, you can enter the card code in the discount field and receive a 10% discount on the entire order.

When paying for a purchase with a Sexwell Golden Member cardbox, you can enter the card number in the discount field and receive a 12% discount on the entire order.

Returning of goods

You can return the purchased goods within 14 calendar days of receipt, without giving a specific reason. We will refund the amount paid by the Client no later than 14 working days from the exercise of this right to the Client.

For this purpose, it is necessary to present the receipt for the purchase, the goods have not been used and the integrity of the packaging and security stickers has not been violated. The costs of transport in the exercise of the right to cancel the purchase are borne by the sender.

The customer must return the goods to the address: Sofia 1407, 47 Cherni Vrah Blvd., BC Vitosha, ground floor, Sexwell company, Phone: 0884 531053.